If you’ve changed your mind about your purchase or if it is ill-fitting, you are welcome to return your item(s). You may return unused items in original condition up to 14 days after receiving your order. If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value.

PRODUCT(S) THAT CAN BE EXCHANGED

Defective products / incorrect product received

PRODUCT(S) THAT CAN NOT BE EXCHANGED

1. Sale products

2. Special promotion or discounted products

3. Product that have been worn

TERMS

1. Maximum of 14 working days after receiving the product

2. Product in its original condition, material does not deform, odorless, etc.

3. Haven’t been worn

4. Unwashed (haven’t been soaked)

5. Tag still intact and label in undamaged condition

6. Exchange product can only be done 1 (one) time per invoice

FEES

1. Size Exchange
* JABODETABEK Area : Free shipping to customer
* Outside JABODETABEK Area : Will be charged on customer (put inside the package)

2. Defective products / incorrect product received.
We will provide free shipping to our warehouse and back to customer.

HOW

Please contact us by choose one of these following contacts:
* Line at @mietteshoes (use @ symbol)
* Email help@miettekids.com, subject : “RETURN”
Our customer services will take care of you and manage the return process.

WE RESERVE THE RIGHT TO REFUSE YOUR EXCHAGE IF :

1. The product we received did not match the terms and conditions
2. The product are deliberately defected
3. We received the product without any confirmation and did not follow the exchanged process as mentioned above.

For the circumstances, we may have to send the product back to customer and shipping fee will be charged to customer.